Returns & Refunds

Handmade, Tailored for You: Every sandal is handcrafted to order, specifically for you. After your purchase, we will ask for a few photos of your foot to shape it to your measurements. Precisely because this is an exclusive and personalized creation, it is not possible to return or request a refund for sandals under any circumstances.

Adjustments for a Flawless Fit: Are the sandals a bit too loose or too tight? No problem! We offer an adjustment service to adapt them to your foot (please note that for these adjustments, we only ever work on the straps). These adjustments are not free: the costs for home collection and return shipping are the responsibility of the customer.

Collection Management and Shipping Costs: To perform an adjustment, we conveniently organize home collection via our courier. The total cost of the service (collection + return shipping) is €25 for Italy, €60 for Europe, and €95 for the United States. For the USA and non-EU countries, any customs duties are always the responsibility of the customer. (Note: Returns for a refund are possible within 14 days, exclusively for clothing items and jewelry).

Our Passion: We are a small artisan family and we put our heart into every detail so you can wear a unique creation from Nanà Positano.

14 days for returns and exchanges

Do you want to exchange your sandals? You have 14 days from the date of purchase to return or exchange them. Our return and exchange policy is designed to give you peace of mind.

FREE SHIPPING WORLDWIDE

We ship worldwide for free using the fast and secure services of DHL, UPS, FEDEX, GLS, and POSTE ITALIANE.

CUSTOMER SUPPORT ALWAYS ACTIVE 24/7

Questions? Write to us directly via chat or by sending an email to info@nanapositano.it

Buy Now, Pay Later

Klarna, Scalapay, and PayPal offer you greater flexibility when paying for your order, as you can pay conveniently in up to four interest-free monthly installments.