Returns & Refunds
All of our sandals are handcrafted upon order.
Even when no specific aesthetic customization is requested (such as engraved initials, color changes, or heel adjustments), each sandal is uniquely adapted to the customer’s foot.
As soon as we receive your order, we always ask for photos of your feet in order to craft a tailored sandal: for this reason, each product is considered custom-made, and we do not offer refunds.
However, our goal is always to ensure the perfect fit.
If the sandal feels too tight or too loose, we’ll make all necessary adjustments — at no additional cost. Our sandals can always be fine-tuned until they feel just right for you.
If you have any doubts before ordering, feel free to message us on WhatsApp at +39 391 774 0190. We’ll be happy to send you detailed photos and videos of the product to help you make the best choice.
Exchanges
You may exchange your item for another of equal or greater value by paying the price difference. If you choose a lower-priced item, we will issue a store credit (not a monetary refund) to be used exclusively on our website.
Exchanges must be requested within 14 days of receiving your item.
The product must be completely intact, unused, and returned in its original packaging.
How to request an exchange:
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Contact us first via email at info@nanapositano.it or on WhatsApp at +39 391 774 0190.
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You can choose between two return methods:
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EXCHANGE SERVICE: We ship the replacement product via our courier, who will collect your return at the same time. The service costs €15, to be paid in cash to the courier.
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Standard Return: You send the product back using your preferred courier (at your expense) and include €10 inside the package to cover the cost of shipping the new item back to you.
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Return address:
Nanà Positano di Anna Caiazzo
Creazioni Nanà Positano
Via Pasitea 164
84017 Positano (SA) – Italy
Refunds
Refunds are not available for custom-made sandals.
For standard products (not personalized or made-to-measure), you may request a return within 14 days of receiving the product.
The item must be in brand-new condition, unused outdoors, and in its original packaging.
To request a return, please contact us via email at info@nanapositano.it or via WhatsApp at +39 391 774 0190.
Once our team confirms the item is returned in perfect condition, we’ll issue your refund using the original payment method, excluding shipping costs. If you paid by cash on delivery, please provide your IBAN for reimbursement.
You can return the product in two ways:
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Send it back at your expense. Shipping and any customs fees (for orders outside the EU) are the customer’s responsibility.
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Request our return shipping service for €15, which will be deducted from your refund.