Shipping & Delivery

SHIPPING TIMES

All products are created after your order to give your product a unique, handcrafted look. Standard shipping for in-stock products is typically within 1-5 days (Italy). Express shipping is available within 1-3 days. All shipments are made via insured courier to ensure the best possible protection for your purchases. Minor setbacks may extend the delivery time by up to 24 hours. However, in these cases, you can always track your order from your account.

HOW TO TRACK YOUR SHIPMENT

To track your shipment step by step, we offer several free services. You can track your package through your customer account on our website, or simply via the email address you used to place the order (if the email address you provided is valid), or even via SMS (if the number you provided is valid). This service is only available in Italy.

Returns and refunds will not be made on CUSTOMIZED models upon request, and for any unjustified reason of taste.

14 days for returns and exchanges

Want to replace your sandals? You have 14 days from the date of purchase to return or exchange them. Our return and exchange policy is designed to give you peace of mind.

FREE SHIPPING WORLDWIDE

We ship worldwide for free via fast and secure services DHL, UPS, FEDEX, GLS and POSTE ITALIANE.

CUSTOMER SUPPORT ALWAYS ACTIVE 24/7

Questions? Write us directly via chat or send us an email to info@nanapositano.it

Buy Now, Pay Later

Klarna, Scalapay and PayPal offer you more flexibility when paying for your order, because you can conveniently pay up to four interest-free monthly installments.