Returns & Refunds

Handmade, Tailored Just for You: Each sandal is handcrafted to order. After your purchase, we’ll ask for a few photos of your foot so we can tailor it to your exact measurements. Because it’s created exclusively for you, we do not offer refunds.

Perfect Fit Guarantee: Too loose or too tight? No problem. We offer free alterations to adjust the fit to your foot by adjusting the straps only, until the fit is perfect.

Easy Returns Within 14 Days: We accept exchanges for items that are intact, have never been worn outdoors, and have no customizations. Home exchange costs €15; the courier will deliver the new sandal and pick up the return at the same time (cash payment to the courier). For self-shipped returns, please send the item to our headquarters in Positano, including €10 in the package to cover return shipping costs.

We are a small family-run artisan business and put our heart into every detail.

Contact us for real photos, advice on materials, and sizing help via WhatsApp: +39 391 774 0190 or Email: info@nanapositano.it

14 days for returns and exchanges

Want to replace your sandals? You have 14 days from the date of purchase to return or exchange them. Our return and exchange policy is designed to give you peace of mind.

FAST SHIPPING WORLDWIDE

We ship worldwide for free via fast and secure services DHL, UPS, FEDEX, GLS and POSTE ITALIANE.

CUSTOMER SUPPORT ALWAYS ACTIVE 24/7

Questions? Write us directly via chat or send us an email to info@nanapositano.it

Buy Now, Pay Later

Klarna, Scalapay and PayPal offer you more flexibility when paying for your order, because you can conveniently pay up to four interest-free monthly installments.