Shipping & Delivery

Shipping times: all models are made after the order is placed to ensure a handcrafted and unique result. Regular shipments are made in 1-5 days, while express shipments take 1-3 days. All deliveries are insured and, in the event of unforeseen circumstances, may be delayed by a maximum of 24 hours. Tracking is free and can be viewed via your account, email, or SMS with valid contact information.

Any customs duties and taxes applied in the destination country are entirely the responsibility of the buyer.

Shipping rates for Italy: express delivery is available in 1-3 business days at a cost of €19, while standard delivery takes 4-5 business days and is free of charge.

Shipping rates for the United States of America and the rest of the world: express delivery is available in 1-3 business days at a cost of €19 and standard delivery in 4-5 business days is free; in any case, customs duties are not included in the price and are always the responsibility of the customer based on their country of delivery.

Shipping rates for the European Union: standard delivery takes 4-5 business days at a cost of €25, with no duties to be paid.

Returns and refunds will not be issued for models PERSONALIZED upon request, nor for any unjustified reasons of personal taste.

14 days for returns and exchanges

Do you want to exchange your sandals? You have 14 days from the date of purchase to return or exchange them. Our return and exchange policy is designed to give you peace of mind.

FREE SHIPPING WORLDWIDE

We ship worldwide for free using the fast and secure services of DHL, UPS, FEDEX, GLS, and POSTE ITALIANE.

CUSTOMER SUPPORT ALWAYS ACTIVE 24/7

Questions? Write to us directly via chat or by sending an email to info@nanapositano.it

Buy Now, Pay Later

Klarna, Scalapay, and PayPal offer you greater flexibility when paying for your order, as you can pay conveniently in up to four interest-free monthly installments.