Shipping & Delivery

Shipping times: all products are created after your order to give your product a handcrafted and unique look. Regular shipping for products in stock is normally carried out within 1-5 days (Italy). Express shipping provides delivery within 1-3 days. All shipments are made via insured courier to guarantee your purchases as much as possible. Minor mishaps can extend delivery times by a maximum of 24 hours. But in these cases, you can always track your order from your account.

Any customs duties and charges applied in the destination country are entirely at the buyer's expense.

How to track your shipment: to follow your shipment step by step, we have several free services available for our customers. You can track your package through your customer account on our website or simply via the email you used to place the order (provided the email address is valid) or even via SMS (provided the phone number is valid). This last service is only available for Italy.

Returns and refunds will not be made for CUSTOMIZED models upon request, and for no unjustified taste reason.

14 days for returns and exchanges

Want to replace your sandals? You have 14 days from the date of purchase to return or exchange them. Our return and exchange policy is designed to give you peace of mind.

FREE SHIPPING WORLDWIDE

We ship worldwide for free via fast and secure services DHL, UPS, FEDEX, GLS and POSTE ITALIANE.

CUSTOMER SUPPORT ALWAYS ACTIVE 24/7

Questions? Write us directly via chat or send us an email to info@nanapositano.it

Buy Now, Pay Later

Klarna, Scalapay and PayPal offer you more flexibility when paying for your order, because you can conveniently pay up to four interest-free monthly installments.