Shipping & Delivery

Shipping Times: all models are produced after the order is placed to ensure a handcrafted and unique result. Standard shipping is carried out within 1–5 days, while express shipping takes 1–3 days. All deliveries are insured and may be subject to delays of up to 24 hours in case of unforeseen circumstances. Tracking is free and available via account, email, or SMS with valid contact details.

Any customs duties or import taxes applied in the destination country are entirely the responsibility of the buyer.

Shipping rates for Italy: express delivery is available within 1–3 business days at a cost of €19, while standard delivery takes 4–5 business days and is free of charge.

Shipping rates for the United States and the rest of the world: express delivery is available within 1–3 business days at a cost of €19, and standard delivery takes 4–5 business days free of charge; in both cases, no customs duties are charged.

Shipping rates for the European Union: standard delivery takes 4–5 business days at a cost of €25, with no customs duties to be paid.

Returns and refunds are not available for CUSTOM-MADE models produced on request, nor for unjustified reasons of personal preference.

14 days for returns and exchanges

Want to replace your sandals? You have 14 days from the date of purchase to return or exchange them. Our return and exchange policy is designed to give you peace of mind.

FAST SHIPPING WORLDWIDE

We ship worldwide for free via fast and secure services DHL, UPS, FEDEX, GLS and POSTE ITALIANE.

CUSTOMER SUPPORT ALWAYS ACTIVE 24/7

Questions? Write us directly via chat or send us an email to info@nanapositano.it

Buy Now, Pay Later

Klarna, Scalapay and PayPal offer you more flexibility when paying for your order, because you can conveniently pay up to four interest-free monthly installments.