Stile del tacco
Do you want special customizations? Contact us now via chat or Whatsapp at +39 3917740190
Real Leather | Italian Tannery
Our History
A family tradition, an elegance born from the earth, the sea and the hands.
Ours is a story that smells of leather, salt and sun.
It all began in 1960, among the white streets and blue profiles of Positano , with a man, Carmine Ruocco , and his passion for the artisanal production of shoes and sandals. A profession made of precision, patience and vision. An art that he chose to generously pass on to his son Vincenzo , and which today still lives through the hands and heart of Lorenzo , the third generation of the family.
Nanà , the creative soul of the brand, has collected this legacy, transforming it into a project that combines design, tailoring and human warmth. Each model is designed by her and comes to life through collaboration with the best Italian artisan workshops. Nothing is left to chance: from the soles to the jewel details, each element is chosen and made with the care and respect that things done well deserve.
And then there is you, who chooses the color of the stones, who assists in the composition of your jewel sandal, who actively participates in that magic. Because each creation is designed to be unique. Like you.
The essence of Italian craftsmanship
Every detail is a declaration of love for the craft.
Everything starts from matter.
We select top-quality natural leather from the best tanneries in Tuscany , free from chemical treatments, with veins and small imperfections that tell of its authenticity. The soles are modeled with this leather, then cut and sewn by hand in a historic sole factory in Campania .
For the upper we use only genuine calfskin , also Tuscan. Nanà prefers the satin version: slightly glittery, soft and shiny, to give the sandals a refined and light touch like summer.
The jewel details , on the other hand, are true miniature works. Made of brass , they are hand-welded by Neapolitan master craftsmen, stone after stone, until they create unique and harmonious designs. The plating - gold or silver - is entrusted to one of the best galvanists in Vicenza , specialized in hypoallergenic and long-lasting treatments.
More than a sandal: an encounter
Between your story and ours.
Visiting us in our boutique in Positano is not just shopping: it is immersing yourself in a small world made of hospitality, handed down stories, sincere smiles and details that make the difference. It is choosing a sandal that speaks of you, but that also contains the work and love of many hands.
In a world that runs, we have chosen to slow down , to continue to believe in the beauty of things done well, with the right time and with the heart.
Where every step is a tribute to craftsmanship, femininity and the light of the Mediterranean.
14 Days Easy Return
All of our sandals are handcrafted upon order.
Even when no specific aesthetic customization is requested (such as engraved initials, color changes, or heel adjustments), each sandal is uniquely adapted to the customer’s foot.
As soon as we receive your order, we always ask for photos of your feet in order to craft a tailored sandal: for this reason, each product is considered custom-made, and we do not offer refunds.
However, our goal is always to ensure the perfect fit.
If the sandal feels too tight or too loose, we’ll make all necessary adjustments — at no additional cost. Our sandals can always be fine-tuned until they feel just right for you.
If you have any doubts before ordering, feel free to message us on WhatsApp at +39 391 774 0190. We’ll be happy to send you detailed photos and videos of the product to help you make the best choice.
Exchanges
You may exchange your item for another of equal or greater value by paying the price difference. If you choose a lower-priced item, we will issue a store credit (not a monetary refund) to be used exclusively on our website.
Exchanges must be requested within 14 days of receiving your item.
The product must be completely intact, unused, and returned in its original packaging.
How to request an exchange:
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Contact us first via email at info@nanapositano.it or on WhatsApp at +39 391 774 0190.
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You can choose between two return methods:
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EXCHANGE SERVICE: We ship the replacement product via our courier, who will collect your return at the same time. The service costs €15, to be paid in cash to the courier.
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Standard Return: You send the product back using your preferred courier (at your expense) and include €10 inside the package to cover the cost of shipping the new item back to you.
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Return address:
Nanà Positano di Anna Caiazzo
Creazioni Nanà Positano
Via Pasitea 164
84017 Positano (SA) – Italy
Refunds
Refunds are not available for custom-made sandals.
For standard products (not personalized or made-to-measure), you may request a return within 14 days of receiving the product.
The item must be in brand-new condition, unused outdoors, and in its original packaging.
To request a return, please contact us via email at info@nanapositano.it or via WhatsApp at +39 391 774 0190.
Once our team confirms the item is returned in perfect condition, we’ll issue your refund using the original payment method, excluding shipping costs. If you paid by cash on delivery, please provide your IBAN for reimbursement.
You can return the product in two ways:
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Send it back at your expense. Shipping and any customs fees (for orders outside the EU) are the customer’s responsibility.
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Request our return shipping service for €15, which will be deducted from your refund.
Free Shipping Worldwide In 24/48 Hours
SHIPPING TIMES
All products are created after your order to give a unique and artisanal look to your product. Standard shipping of products available in stock is normally carried out within 1-5 days (Italy). Express shipping provides delivery within 1-3 days. All shipments are made via insured courier to guarantee your purchases as much as possible. Small setbacks can extend the time by up to 24 hours. But in these cases you can always track your order from your account.
SHIPPING RATES
Rates are calculated by the system during purchase. Any customs fees are the responsibility of the customer. Below is a table with a summary of costs divided by area. Rates are expressed in Euros € .
| EUROPE | Standard | Express |
| ALBANIA | / | €20 |
| ANDORRA | / | €18 |
| AUSTRIA | €5 | €13 |
| BELGIUM | €5 | €13 |
| BELARUS | / | €20 |
| BOSNIA | / | €20 |
| BULGARIA | €10 | €20 |
| CROATIA | €10 | €17 |
| DENMARK | €5 | €14 |
| ESTONIA | €10 | €20 |
| FINLAND | / | €15 |
| FRANCE | €5 | €13 |
| WALES | €5 | €13 |
| GERMANY | €5 | €13 |
| GREECE | €15 | €15 |
| ENGLAND | €5 | €13 |
| IRELAND | / | €13 |
| ICELAND | / | €35 |
| CANARY ISLANDS | / | €18 |
| LATVIA | €10 | €20 |
| LIECHTENSTEIN | / | €15 |
| LITHUANIA | €10 | €18 |
| LUXEMBOURG | €5 | €13 |
| FRUIT SALAD | / | €20 |
| MOLDOVA | / | €20 |
| NORWAY | / | €18 |
| HOLLAND | €5 | €13 |
| POLAND | €10 | €17 |
| PORTUGAL | €10 | €14 |
| PRINCIPALITY OF MONACO | €5 | €13 |
| REP. CZECH | €10 | €17 |
| ROMANIA | €10 | €20 |
| SCOTLAND | €5 | €13 |
| SERBIA | / | €20 |
| SLOVAKIA | €10 | €17 |
| SLOVENIA | €10 | €17 |
| SPAIN | €5 | €13 |
| SWEDEN | €10 | €14 |
| SWISS | / | €15 |
| Türkiye | / | €18 |
| UKRAINE | / | €20 |
| HUNGARY | €10 | €17 |
| WORLD | Express |
| RUSSIA | €30 |
| USA | €15 |
| CANADA | €15 |
| AMERICA (ALL EXCEPT USA AND CANADA) | €20 |
| ASIA (EXCEPT JAPAN) | €25 |
| JAPAN | €20 |
| OCEANIA | €25 |
| AFRICA | €25 |
HOW TO TRACK THE SHIPMENT
To follow your shipment step by step we have various free services available to our customers. You can track your package through your customer account on our site or simply through your email with which you placed the order (provided the email provided is real) or even via SMS (provided the number provided is real) . The latter service is only available for Italy.
Returns and refunds will not be made on CUSTOMIZED models upon request.
RETURNS
The deadline for making a return is 14 days from the date of receipt of the goods.
To make a return it is necessary that the goods are completely intact in the original packaging, that they have NEVER been used outside, after which contact us at the assistance service by email writing to us or on WhatsApp . When the inspection department confirms that the product returned by you is considered NEW, you will receive a confirmation email with the details relating to the refund which will be made in accordance with the payment method you used for the order excluding shipping costs. If the order was placed with cash on delivery we kindly ask you to provide us with your IBAN to issue a refund.
Shipping for returning the products is at the customer's expense, as are any customs fees (in the event of returns outside the EEC). We also offer a courier collection service at a cost of €15 which will be deducted at the time of reimbursement.
YOU CHANGE
The exchange can be made with any item of equal or higher cost than the one purchased, possibly paying the difference. If the item is instead exchanged for one of a lower amount, no monetary refund will be issued but only a voucher that can only be spent on our site. The deadline for making the exchange is 14 days from the date of receipt of the goods.
It is necessary that the goods are completely intact in their original packaging and have NEVER been used outdoors.
To exchange goods and reserve the item you want as a replacement, you must first contact the assistance service via email or on WhatsApp.
To return the goods you have two options, the first: it is the EXCHANGE method, that is, after contacting us and reserving the goods for exchange, they will be sent to you immediately via our courier who will collect your return upon delivery (EXCHANGE) . All at a cost of €15.00 which you will pay to the courier in cash. The second: insert €10 inside the package for the return shipment and send the product via courier or post at your expense by inserting it at our office.
Shipping for returning the products is the responsibility of the customer, as are any customs fees (in the event of returns outside the EEC). Only after receiving the package sent by you, we will ship the new product.
Exchanges and refunds will not be made on CUSTOMIZED models upon request.
Choose options
We are the Nanà Positano family, we make handcrafted sandals and Made In Positano , which for us means tradition, quality and uniqueness.
Nanà Positano sandals are all handmade, according to ancient traditions that are still passed down from father to son, reaching today's third generation.
We went beyond the sandal. We thought of everything, for your style. Made to last . Made with selected and fine Italian materials.
All Nanà Positano sandals are entirely customizable, in structure, colors and you can add your initials to the sole if you like.
The sole, in high quality genuine leather, is strictly from Tuscany as per the attached certification. Our goal is to always guarantee you maximum satisfaction.
Let customers speak for us
Sandali veramente molto belli, l’unico difetto e’ nella pelle dell’infradito che poteva essere piu’ morbida
Mia moglie ha acquistato (settimana di ferragosto) due paia di sandali, entrambi con Swarovski originali applicati (veramente belli ed eleganti), di cui uno già pronto e l’altro che con molta cura é stato adattato al suo piede in meno di mezz’ora! Ha acquistato anche un vestitino veramente carino.
Professionalità e qualità di alto livello con Swarovski ad un prezzo più che congruo!
Bellissimo , elegante , perfetto , arrivato in tempi brevissimi
Sandali perfetti, arrivati in pochi giorni!
I sandali sono bellissimi, ma soprattutto sono i titolari dell'azienda, a carattere familiare, a essere fantastici! Assistenza clienti top e super rapidi. Grazie!!!
Il bracciale è stato un regalo che è stato apprezzato tantissimo! Molto bello ed è esattamente come dalle foto. Sono stata piacevolmente sorpresa per tutta la disponibilità, gentilezza e anche per l'attenzione ai dettagli ( avevo chiesto delle informazioni e fotografie in più e sono stati molto rapidi nel rispondere). 5 stelle super meritate!
Mi sono nuovamente rivolta a voi, per la comoda calzabilità dei sandali oltre all’elegante forma
Consiglio a tutte di acquistare i loro prodotti
Ho acquistato un paio di sandali alla schiava, sono fatti molto bene. Sono soddisfatta. Grazie
Sandali eccezionali. Manifattura perfetta, comodi e soprattutto eleganti.
Qualunque piede diventa bello.
Ma quello che mi è piaciuto molto, è stata l’attenzione ai dettagli (scatola e porta sandali). Arrivati anche prima dei tempi stabiliti.
Mi sono imbattuta per caso su questo sito perché cercavo delle scarpe artigianali fatte a mano e ho trovato questi gioielli.
Staff gentilissimo, prodotto di alta qualità fatte rigorosamente a mano.
Prodotto top quality, complimenti a nana’
Molto belli e di ottima qualità.
La misura consigliata è perfetta.
Non avevo mai acquistato scarpe on Line
In realtà Nanà’ è stata molto precisa nel richiedere dettagli aggiuntivi
Ciabattine molto belle cuoio molto morbido
Arrivate nel tempo indicato nessun problema
Grazie Nanà