Positano Moccasins Mauro
Do you want special customizations? Contact us now via chat or Whatsapp at +39 3917740190
Real Leather | Italian Tannery
Artisan moccasin handmade exclusively with Italian raw materials
Returns & Refunds
EXCHANGE
The exchange can be made with any item of equal or higher cost than the one purchased, possibly paying the difference. If the item is instead exchanged for one of a lower amount, no monetary refund will be issued but only a voucher that can only be spent on our site. The deadline for making the exchange is 14 days from the date of receipt of the goods.
It is necessary that the goods are completely intact in their original packaging and have NEVER been used outdoors.
To exchange goods and reserve the item you want as a replacement, you must first contact us at the assistance service by email writing to us at info@nanapositano.it or via chat on WhatsApp at +39 3917740190
To return the goods you have two options, the first: it is the EXCHANGE method or, after contacting us and reserving the goods for exchange, they will be sent to you immediately via our courier who will collect your return upon delivery (EXCHANGE) . All at a cost of €15.00 which you will pay to the courier in cash. The second: insert €10 inside the package for the return shipment and send the product via courier or post at your expense by entering at our office:
Shipping for returning the products is the responsibility of the customer, as are any customs fees (in the event of returns outside the EEC). Only after receiving the package sent by you, we will ship the new product.
Exchanges and refunds will not be made on CUSTOMIZED models upon request.
RETURNS
To make a return it is necessary that the goods are completely intact in the original packaging, that they have NEVER been used outdoors, after which contact us at the assistance service by email writing to us at info@nanapositano.it or via chat on WhatsApp at +39 3917740190 . When the inspection department confirms that the product returned by you is considered NEW, you will receive a confirmation email with the details relating to the refund which will be made in accordance with the payment method you used for the order excluding shipping costs. If the order was placed with cash on delivery we kindly ask you to provide us with your IBAN to issue a refund.
Shipping for returning the products is at the customer's expense, as are any customs fees (in the event of returns outside the EEC). We also offer a courier collection service at a cost of €15 which will be deducted at the time of reimbursement.
The deadline for making a return is 14 days from the date of receipt of the goods.
Returns and refunds will not be made on CUSTOMIZED models upon request.
SHIPPING TIMES
All products are created after your order to give a unique and artisanal look to your product. Standard shipping of products available in stock is normally carried out within 1-5 days (Italy). Express shipping provides delivery within 1-3 days. All shipments are made via insured courier to guarantee your purchases as much as possible. Small setbacks can extend the delivery time by up to 24 hours. But in these cases you can always track your order from your account.
SHIPPING RATES
Rates are calculated by the system during purchase. Any customs fees are the responsibility of the customer. Below is a table with a summary of costs divided by area. Rates are expressed in Euros € .
| EUROPE | Standard | Express |
| ALBANIA | / | €20 |
| ANDORRA | / | €18 |
| AUSTRIA | €5 | €13 |
| BELGIUM | €5 | €13 |
| BELARUS | / | €20 |
| BOSNIA | / | €20 |
| BULGARIA | €10 | €20 |
| CROATIA | €10 | €17 |
| DENMARK | €5 | €14 |
| ESTONIA | €10 | €20 |
| FINLAND | / | €15 |
| FRANCE | €5 | €13 |
| WALES | €5 | €13 |
| GERMANY | €5 | €13 |
| GREECE | €15 | €15 |
| ENGLAND | €5 | €13 |
| IRELAND | / | €13 |
| ICELAND | / | €35 |
| CANARY ISLANDS | / | €18 |
| LATVIA | €10 | €20 |
| LIECHTENSTEIN | / | €15 |
| LITHUANIA | €10 | €18 |
| LUXEMBOURG | €5 | €13 |
| FRUIT SALAD | / | €20 |
| MOLDOVA | / | €20 |
| NORWAY | / | €18 |
| HOLLAND | €5 | €13 |
| POLAND | €10 | €17 |
| PORTUGAL | €10 | €14 |
| PRINCIPALITY OF MONACO | €5 | €13 |
| REP. CZECH | €10 | €17 |
| ROMANIA | €10 | €20 |
| SCOTLAND | €5 | €13 |
| SERBIA | / | €20 |
| SLOVAKIA | €10 | €17 |
| SLOVENIA | €10 | €17 |
| SPAIN | €5 | €13 |
| SWEDEN | €10 | €14 |
| SWISS | / | €15 |
| Türkiye | / | €18 |
| UKRAINE | / | €20 |
| HUNGARY | €10 | €17 |
| WORLD | Express |
| RUSSIA | €30 |
| USA | €15 |
| CANADA | €15 |
| AMERICA (ALL EXCEPT USA AND CANADA) | €20 |
| ASIA (EXCEPT JAPAN) | €25 |
| JAPAN | €20 |
| OCEANIA | €25 |
| AFRICA | €25 |
HOW TO TRACK THE SHIPMENT
To follow your shipment step by step we have various free services available to our customers. You can track your package through your customer account on our site or simply through your email with which you placed the order (provided the email provided is real) or even via SMS (provided the number provided is real) This last service is available only for Italy.
Shipping & Delivery
SHIPPING TIMES
All products are created after your order to give a unique and artisanal look to your product. Standard shipping of products available in stock is normally carried out within 1-5 days (Italy). Express shipping provides delivery within 1-3 days. All shipments are made via insured courier to guarantee your purchases as much as possible. Small setbacks can extend the time by up to 24 hours. But in these cases you can always track your order from your account.
SHIPPING RATES
Rates are calculated by the system during purchase. Any customs fees are the responsibility of the customer. Below is a table with a summary of costs divided by area. Rates are expressed in Euros € .
| EUROPE | Standard | Express |
| ALBANIA | / | €20 |
| ANDORRA | / | €18 |
| AUSTRIA | €5 | €13 |
| BELGIUM | €5 | €13 |
| BELARUS | / | €20 |
| BOSNIA | / | €20 |
| BULGARIA | €10 | €20 |
| CROATIA | €10 | €17 |
| DENMARK | €5 | €14 |
| ESTONIA | €10 | €20 |
| FINLAND | / | €15 |
| FRANCE | €5 | €13 |
| WALES | €5 | €13 |
| GERMANY | €5 | €13 |
| GREECE | €15 | €15 |
| ENGLAND | €5 | €13 |
| IRELAND | / | €13 |
| ICELAND | / | €35 |
| CANARY ISLANDS | / | €18 |
| LATVIA | €10 | €20 |
| LIECHTENSTEIN | / | €15 |
| LITHUANIA | €10 | €18 |
| LUXEMBOURG | €5 | €13 |
| FRUIT SALAD | / | €20 |
| MOLDOVA | / | €20 |
| NORWAY | / | €18 |
| HOLLAND | €5 | €13 |
| POLAND | €10 | €17 |
| PORTUGAL | €10 | €14 |
| PRINCIPALITY OF MONACO | €5 | €13 |
| REP. CZECH | €10 | €17 |
| ROMANIA | €10 | €20 |
| SCOTLAND | €5 | €13 |
| SERBIA | / | €20 |
| SLOVAKIA | €10 | €17 |
| SLOVENIA | €10 | €17 |
| SPAIN | €5 | €13 |
| SWEDEN | €10 | €14 |
| SWISS | / | €15 |
| Türkiye | / | €18 |
| UKRAINE | / | €20 |
| HUNGARY | €10 | €17 |
| WORLD | Express |
| RUSSIA | €30 |
| USA | €15 |
| CANADA | €15 |
| AMERICA (ALL EXCEPT USA AND CANADA) | €20 |
| ASIA (EXCEPT JAPAN) | €25 |
| JAPAN | €20 |
| OCEANIA | €25 |
| AFRICA | €25 |
HOW TO TRACK THE SHIPMENT
To follow your shipment step by step we have various free services available to our customers. You can track your package through your customer account on our site or simply through your email with which you placed the order (provided the email provided is real) or even via SMS (provided the number provided is real) . The latter service is only available for Italy.
Returns and refunds will not be made on CUSTOMIZED models upon request.
RETURNS
The deadline for making a return is 14 days from the date of receipt of the goods.
To make a return it is necessary that the goods are completely intact in the original packaging, that they have NEVER been used outside, after which contact us at the assistance service by email writing to us or on WhatsApp . When the inspection department confirms that the product returned by you is considered NEW, you will receive a confirmation email with the details relating to the refund which will be made in accordance with the payment method you used for the order excluding shipping costs. If the order was placed with cash on delivery we kindly ask you to provide us with your IBAN to issue a refund.
Shipping for returning the products is at the customer's expense, as are any customs fees (in the event of returns outside the EEC). We also offer a courier collection service at a cost of €15 which will be deducted at the time of reimbursement.
YOU CHANGE
The exchange can be made with any item of equal or higher cost than the one purchased, possibly paying the difference. If the item is instead exchanged for one of a lower amount, no monetary refund will be issued but only a voucher that can only be spent on our site. The deadline for making the exchange is 14 days from the date of receipt of the goods.
It is necessary that the goods are completely intact in their original packaging and have NEVER been used outdoors.
To exchange goods and reserve the item you want as a replacement, you must first contact the assistance service via email or on WhatsApp.
To return the goods you have two options, the first: it is the EXCHANGE method, that is, after contacting us and reserving the goods for exchange, they will be sent to you immediately via our courier who will collect your return upon delivery (EXCHANGE) . All at a cost of €15.00 which you will pay to the courier in cash. The second: insert €10 inside the package for the return shipment and send the product via courier or post at your expense by inserting it at our office.
Shipping for returning the products is the responsibility of the customer, as are any customs fees (in the event of returns outside the EEC). Only after receiving the package sent by you, we will ship the new product.
Exchanges and refunds will not be made on CUSTOMIZED models upon request.
Choose options
Ampia scelta di colori e varianti
Grande cura nei dettagli e comfort
The most loved
We are the Nanà Positano family, we make handcrafted sandals and Made In Positano , which for us means tradition, quality and uniqueness.
Nanà Positano sandals are all handmade, according to ancient traditions that are still passed down from father to son, reaching today's third generation.
We went beyond the sandal. We thought of everything, for your style. Made to last . Made with selected and fine Italian materials.
All Nanà Positano sandals are entirely customizable, in structure, colors and you can add your initials to the sole if you like.
The sole, in high quality genuine leather, is strictly from Tuscany as per the attached certification. Our goal is to always guarantee you maximum satisfaction.
Let customers speak for us
Tutto perfetto: i sandali sono meravigliosi, la spedizione è stata velocissima e il venditore cortese e molto disponibile!
Sicuramente ne prenderò altri…
Scarpe splendide, servizio clienti perfetto. Bellissima e curata anche la confezione
I now have three pairs of Nana Shoes~
I will in the future have more!!
I am really happy with my Nana sandals, the service is excellent and the craftsmanship impressive. Many thanks, I shall return and have already recommended this company to friends
This was on my Wife's bucket list when we went to the Amalfi coast specifically Positano!
So upon meeting Nana and her husband it was pure joy working with them to find the correct match! They did and Nana's husband (Geppetto) as I teasingly called him went to work! What a perfect pair of beautiful gem sandals! She wore them to a wedding this past weekend. Big HIT!
Questi sandali sono davvero un gioiello! Sono proprio soddisfatta: calzata perfetta, bellissimi e curati nei minimi particolari. Sto consigliando Nanà a tutte le amiche e alle colleghe. Grazie per la gentilezza e professionalità!
Solo di recente ho avuto modo di conoscere i sandali Nanà Positano. I sandali Positano Ecate sono il secondo acquisto on Line in meno di due mesi!
Il design è raffinato, elegante; la fattura molto pregevole. Rappresentano un’innovazione nel mio guardaroba.
Immaginavo belli nn così, quando visitavo capri e Positano ero sempre indecisa sull'acquisto, finalmente miei e già penso al prossimo acquisto
