EXCHANGE

The exchange can be made with any item of equal or higher cost than the one purchased, possibly paying the difference. If the item is instead exchanged for one of a lower amount, no monetary refund will be issued but only a voucher that can only be spent on our site. The deadline for making the exchange is 14 days from the date of receipt of the goods.
It is necessary that the goods are completely intact in their original packaging and have NEVER been used outdoors.

To exchange goods and reserve the item you want as a replacement, you must first contact us at the assistance service by email writing to us at info@nanapositano.it or via chat on WhatsApp at +39 3917740190

To return the goods you have two options, the first: it is the EXCHANGE method or, after contacting us and reserving the goods for exchange, they will be sent to you immediately via our courier who will collect your return upon delivery (EXCHANGE) . All at a cost of €15.00 which you will pay to the courier in cash. The second: insert €10 inside the package for the return shipment and send the product via courier or post at your expense by entering at our office:

Shipping for returning the products is the responsibility of the customer, as are any customs fees (in the event of returns outside the EEC). Only after receiving the package sent by you, we will ship the new product.
Exchanges and refunds will not be made on CUSTOMIZED models upon request.

RETURNS

To make a return it is necessary that the goods are completely intact in the original packaging, that they have NEVER been used outdoors, after which contact us at the assistance service by email writing to us at info@nanapositano.it or via chat on WhatsApp at +39 3917740190 . When the inspection department confirms that the product returned by you is considered NEW, you will receive a confirmation email with th